Getting help with the app
If something in the app is wrong — a session at the wrong time, a name spelled incorrectly, a screen that will not load — please tell the secretariat. Programme corrections are published straight to the app, so they usually appear without you needing to update anything.
Contact the secretariat
The conference's telephone and WhatsApp numbers are in the app under Venue, along with the hotel's own number and directions.
Common questions
The programme looks out of date. The app refreshes its content when it starts. Close it fully and open it again while you have a connection.
Nothing shows as live. The live view only appears on the days the conference is actually running. Before then the app shows the full programme under the Program tab.
My saved sessions or notes have gone. These are stored on your device only, so they do not transfer between phones and are removed if the app is uninstalled.
The CME badge will not unlock. Enter the mobile number you registered with, including its country code.